 |
|
 Ticket office/on-line/call center purchases - Ticket collection |
|
|
|
|
| Can I change the procedure for collecting tickets? |
| I have lost my tickets. What can I do? |
| I have purchased tickets, but cannot attend the event. Can someone else collect the tickets? |
| What are the Hellovenezia point opening hours? |
| What is a voucher? |
| When purchasing on-line or through the call center, can I pay for the tickets when I collect them? |
| Where can I find the nearest Hellovenezia point? |
| Which documents must I present at the ticket office to collect tickets? |
|
| Can I change the procedure for collecting tickets? |
| It is not possible to change the ticket collection/dispatch method chosen at the moment of purchase. You should therefore pay particular attention when choosing this option. |
| ^ top ^ |
| I have lost my tickets. What can I do? |
There is no refund available for lost tickets.
Neither is it possible to provide duplicates or reprint tickets already issued (as per Circular no. 165 of 07/09/2000 Ministry of Finance Revenue Department Central Office: Legal and Fiscal Cases point 5 and Revenue Agencies Circular - 2 December 2002) or to replace them with tickets for another event. |
| ^ top ^ |
| I have purchased tickets, but cannot attend the event. Can someone else collect the tickets? |
| If you cannot attend the event and someone else will collect the tickets in your place, together with a printout of the order confirmation e-mail, they must also present a copy of a valid identity document and a copy of the credit card used to make the purchase. |
| ^ top ^ |
| What are the Hellovenezia point opening hours? |
| The "List of Ticket Offices" gives the opening hours of each individual ticket office. |
| ^ top ^ |
| What is a voucher? |
| It is a virtual ticket purchased via internet. On our circuits it is represented by the internet receipt of confirmed payment. When you present the payment receipt at the ticket office, you will receive the ticket for the performance. The organisers of some events offer home delivery of tickets. |
| ^ top ^ |
| When purchasing on-line or through the call center, can I pay for the tickets when I collect them? |
| No, the tickets cannot be paid for on collection. |
| ^ top ^ |
| Where can I find the nearest Hellovenezia point? |
| To find the nearest Hellovenezia point, click on the "List of Ticket Offices" link on each page of the site, or call the Hellovenezia call center (+39)-041-2424. |
| ^ top ^ |
| Which documents must I present at the ticket office to collect tickets? |
| To collect tickets purchased on-line and through the call center, you must present a printout of the confirmation e-mail, a valid identity document and, if requested, the credit card used to make the purchase. |
| ^ top ^ |
Call Center (+39) 041 24.24
