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 Ticket office/on-line/call center purchases - Purchase |
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| Can I book tickets? |
| Can I choose the seat at a Hellovenezia ticket office? |
| Can I have information on how to reach the event taking place in Venice? |
| Can I replace the tickets purchased? |
| Do children pay a reduced ticket? |
| For internet purchases, can I use my PostePay card? |
| How can I buy tickets? |
| How can I obtain information on tickets for the differently abled. |
| How does a Call Center purchase work? |
| How much does a ticket cost if bought on-line? |
| I am a journalist, how can I get accreditation? |
| I can't contact your call center. What should I do? |
| I cannot attend an event I have purchased tickets for. Can I get a refund? |
| I do not have a credit card. How can I buy tickets? |
| I have lost my tickets. What can I do? |
| In the case of bad weather, will the event be cancelled? |
| Is it possible to have a plan of the venue where the event will take place? |
| What are the Call Center opening hours? |
| What are the Hellovenezia point opening hours? |
| What does "one place" (posto unico) mean? |
| What is a voucher? |
| What is meant by Organised Group? |
| What means of payment are accepted by the Hellovenezia sales network? |
| When I have entered the credit card details correctly and clicked on the "Confirm" (Conferma) button, why do I see the message "Cannot view page" (Impossibile visualizzare la pagina)? |
| When purchasing on-line or through the call center, can I pay for the tickets when I collect them? |
| When will tickets sales begin for the event I am interested in? |
| Where can I find the nearest Hellovenezia point? |
| Which credit cards are accepted by Hellovenezia.com? |
| Why can't I pay with my credit card? |
| Will I be able to buy tickets just before the start of the event at the ticket office of the event venue? |
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| Can I book tickets? |
| No, you cannot book tickets. |
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| Can I choose the seat at a Hellovenezia ticket office? |
| For some events (appropriately indicated), you can choose the seat personally directly from the map provided by the operator. |
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| Can I have information on how to reach the event taking place in Venice? |
| Information on the route to follow to reach the event venue is available in the "How to get there" section on each page in the event detail. |
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| Can I replace the tickets purchased? |
| Tickets purchased cannot be replaced with tickets for another event or with tickets for the same event on another date. |
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| Do children pay a reduced ticket? |
| The categories and percentage reduction are at the discretion of the event organiser. When available, information on reductions is generally published in each individual reference sheet. |
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| For internet purchases, can I use my PostePay card? |
| A PostePay card can only be used if the issuing bank has enabled online payment. |
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| How can I buy tickets? |
You can buy tickets on-line from the www.hellovenezia.com site, from an authorised Hellovenezia ticket office in the Province of Venice and by telephone from the Hellovenezia call center (+39)-041-2424. The sales channels and relevant references are given for each event.
Bookings are not accepted by e-mail or fax. |
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| How can I obtain information on tickets for the differently abled. |
| Tickets for the differently abled are handled directly by the event organiser. You should therefore contact the organiser directly for information. |
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| How does a Call Center purchase work? |
After communicating the type of event to the operator, indicate the number of tickets required and the sector (if there are tickets for different sectors and prices).
Then give the operator your personal and credit card details (circuit and expiry date).
In addition to an e-mail address, it is advisable to also provide a telephone number in case Hellovenezia needs to get in contact with the customer for any reason. |
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| How much does a ticket cost if bought on-line? |
| For each purchase, the cost debited will be the cost of the entrance ticket, the pre-sale charge if applied, plus a percentage commission varying according to the organiser, inclusive of VAT at 20%. The detail of all sums and the total price of the transaction is calculated and displayed at the end of the purchase procedure before you confirm your booking. |
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| I am a journalist, how can I get accreditation? |
| Accreditation is handled by the event organiser. You should therefore contact the event organiser. |
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| I can't contact your call center. What should I do? |
| If your telephone line is not enabled, you should contact your telephone company and have your line enabled for call centers. |
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| I cannot attend an event I have purchased tickets for. Can I get a refund? |
| If you cannot attend an event, there will be no refund of either the ticket price or any additional commission (art. 7, paragraph b. of Legislative Decree no. 185 of 22 May 1999, implementing EEC directive 97/7/EC). |
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| I do not have a credit card. How can I buy tickets? |
| You can buy tickets (with cash) only and exclusively from Hellovenezia ticket offices. |
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| I have lost my tickets. What can I do? |
There is no refund available for lost tickets.
Neither is it possible to provide duplicates or reprint tickets already issued (as per Circular no. 165 of 07/09/2000 Ministry of Finance Revenue Department Central Office: Legal and Fiscal Cases point 5 and Revenue Agencies Circular - 2 December 2002) or to replace them with tickets for another event. |
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| In the case of bad weather, will the event be cancelled? |
| It is not possible to establish in advance whether an event will be cancelled. Generally cancellation for bad weather will be established the day of the event by the organiser. |
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| Is it possible to have a plan of the venue where the event will take place? |
| If available, the plan is published on the purchase page (to view, click on the on-line purchase trolley). |
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| What are the Call Center opening hours? |
The call center is open everyday from 7.30 to 20.00.
For Event sales, it is open from 9.00 to 18.00. |
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| What are the Hellovenezia point opening hours? |
| The "List of Ticket Offices" gives the opening hours of each individual ticket office. |
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| What does "one place" (posto unico) mean? |
| A one place (posto unico) ticket is for a non-numbered place, whether standing or seated. The code number on the ticket is an identification code and not a place number. |
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| What is a voucher? |
| It is a virtual ticket purchased via internet. On our circuits it is represented by the internet receipt of confirmed payment. When you present the payment receipt at the ticket office, you will receive the ticket for the performance. The organisers of some events offer home delivery of tickets. |
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| What is meant by Organised Group? |
| Organised groups may be companies, workers' social clubs, associations, schools, libraries, sports clubs, travel agencies, tour operators, senior citizens' centres and other organised groups. |
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| What means of payment are accepted by the Hellovenezia sales network? |
| At Hellovenezia ticket offices, you can pay by cash, cashpoint card and credit card. On hellovenezia.com and through the call center, you can pay by credit card only. |
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| When I have entered the credit card details correctly and clicked on the "Confirm" (Conferma) button, why do I see the message "Cannot view page" (Impossibile visualizzare la pagina)? |
| The problem is with your browser. You should repeat the payment procedure using the Restore Booking option. If the problem occurs again, "Refresh" the page. |
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| When purchasing on-line or through the call center, can I pay for the tickets when I collect them? |
| No, the tickets cannot be paid for on collection. |
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| When will tickets sales begin for the event I am interested in? |
| Information on when sales will open is published on hellovenezia.com in the area dedicated to events. |
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| Where can I find the nearest Hellovenezia point? |
| To find the nearest Hellovenezia point, click on the "List of Ticket Offices" link on each page of the site, or call the Hellovenezia call center (+39)-041-2424. |
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| Which credit cards are accepted by Hellovenezia.com? |
Hellovenezia.com accepts Visa, Mastercard, Diners and American Express. The computerised payment systems used by Hellovenezia are secure and all data inserted are protected by the most recent and advanced technology.
For all payments made with cards on the VISA circuit, with Verified by Visa guarantee or Mastercard or with SecureCode guarantee, the PIN attributed at the moment of issue must be entered. |
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| Why can't I pay with my credit card? |
There may be a number of reasons:
a) You have entered the wrong card number.
b) You have entered the wrong type of card
c) You have not entered the CVV2 code. The CVV2 code is a three digit code on the back of the credit card immediately after the number. (Remember that the CVV2 code is obligatory for ALL credit cards accepted on our circuits).
d) Your credit card is over the limit or there is not enough credit left to make the purchase. In this case you should contact your bank for the necessary verification.
e) You are making the payment from a company computer point with proxy system. The payment system does not accept this type of operation as users of the company network could read your card details. |
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| Will I be able to buy tickets just before the start of the event at the ticket office of the event venue? |
| It is not possible to know in advance if tickets will be available for the event, because they may have sold out. |
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Call Center (+39) 041 24.24
